I tried to sign up/sign into my account and it says my account access has been paused. What should I do? Leah Medoff May 19, 2020 23:57 Updated You can reach Cricket Health’s Member Services team toll-free at 888-780-0253 Ext 1 Monday-Friday, 9am-5pm Pacific time or email email@example.com. Related articles How do I change my email address? Is the PCP’s/specialist’s practice charged for the Cricket services? Is any special action required by the practice to have patients enrolled?